Welcome to 2021: A new normal? Or new era for CRM/CX/CE?

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2021 is the year that new ways of interacting with new business models — and transformed cultures — are all vying for a place at the table. What are the themes? What kinds of frameworks, methodologies, use cases, rules of engagement, technological advances will be necessary? Paul Greenberg consults his crystal ball.

Categories: ZDNet

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